Privacy Policy cuci55
— Your Data, Our Responsibility

To provide a safe, fair, and effective service, cuci55 collects certain categories of information from players. We only collect data that is strictly necessary for platform operations and legal compliance.

Information you provide directly:

• Full name, date of birth, and identification card number (for KYC verification)
• Email address and mobile number
• Username and password (stored in cryptographic hash form)
• Bank account or e-wallet details for deposit and withdrawal purposes
• Supporting documents such as copies of identification card or utility bills when required

Information collected automatically:

• IP address and general location information (state/city)
• Device type, operating system, and web browser used
• Activity logs including pages visited, session duration, and in-game actions
• Cookie data and related tracking technologies (see Section 4)

Every piece of information collected by cuci55 is used for a clear and legitimate purpose. Below is a summary of how we use your data:

For promotional communications, you may withdraw your consent at any time by contacting the cuci55 support team. Withdrawing consent will not affect your eligibility to use the platform or receive bonuses you have already qualified for.

Cuci55 does not sell or disclose players' personal data to third parties for marketing purposes. However, in the course of operating the platform, we need to share certain data with the following parties within strictly limited contexts:

• Payment service providers: To process deposits and withdrawals, the required transaction information is shared with approved payment gateways. All such providers comply with PCI-DSS security standards and are bound by strict confidentiality agreements.
• Game providers: To ensure games function correctly, usernames and session information are shared with licensed game providers integrated within the cuci55 platform.
• Enforcement bodies and regulatory authorities: cuci55 will comply with any court order or lawful request from a competent authority to disclose player information when required by law.
• Analytics services: Anonymous usage data (without identifying information) is shared with analytics providers to help us understand usage patterns and improve the platform.

Cuci55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for the platform to function properly — including login authentication, session management, and security. These cookies cannot be disabled.
• Preference cookies: Saving your preferences such as language selection and display settings for a seamless experience.
• Analytics cookies: Helping us understand how players interact with the platform so we can make relevant improvements.
• Marketing cookies: Used to display relevant ads to you based on your interests and activity (only with your consent).

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the cuci55 platform.

Protecting your data is more than a legal obligation for cuci55 — it is a core operational priority. We continuously invest in the latest security infrastructure to keep player data safe at all times.

Technical security measures we have implemented:

• 256-bit SSL/TLS encryption for all data communications between client and server
• Password hashing using the bcrypt algorithm — your password is never stored in readable form
• Two-factor authentication (2FA) is available for all player accounts
• Intrusion detection and prevention system (IDS/IPS) operating 24/7
• Real-time monitoring for suspicious activity and unauthorized login attempts
• Regular security audits by independent third parties
• Strict access control to internal systems — only authorized staff may access player data

Cuci55 retains players' personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law.

• Active account data: Retained for the duration your account is active plus 7 years after account closure (for anti-money laundering compliance).
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Customer support communication logs: Retained for 3 years from the date of last interaction.
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.
• KYC Records: Retained for 5 years after the business relationship ends, or longer if required by the authorities.

Once the specified retention period has elapsed, your data will be securely deleted or converted into an anonymised format that cannot be traced back to you.

As a cuci55 player based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, contact the cuci55 support team via FAQ page us. We will process your request within 30 business days. In some cases, we may require additional identity verification before processing your request.

Cuci55 is an entertainment platform restricted to individuals aged 18 years and above only. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we find that we have inadvertently collected data from a minor, we will take immediate action to:

• Terminating the account immediately
• Deleting all collected data associated with that account
• Refunding any deposits made (subject to a verification process)

If you believe that your child or any minor has registered on the cuci55 platform, please contact us immediately via support page us so that appropriate action can be taken without delay.

Cuci55 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. We are committed to informing players of any significant changes in a transparent manner.

When significant changes occur, we will:

• Displaying a clear notice on the cuci55 platform's home page
• Sending notifications via the mobile app (where applicable)
• Updating the "Last Updated" date at the bottom of this document

Your continued use of the cuci55 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and request data deletion in accordance with the stated procedures.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the cuci55 Data Protection Officer (DPO) team is ready to assist you.

You can reach us via:

• Help Centre: Visit FAQ page us for frequently asked questions and quick guides
• Privacy Email: [email protected] — for specific enquiries relating to personal data
• Live Support: Use the live chat function within the platform, available 24 hours a day, 7 days a week

We aim to respond to all privacy-related inquiries within 3 working days. For requests involving data access, correction, or deletion, the processing period is up to 30 working days depending on the complexity of the request.